Returns Policy

At Heatweb, we want you to be completely satisfied with your purchase. If you’re not happy with your product, our Returns Policy makes it simple to return or exchange items. Please review the details below to understand our return process and requirements.

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Eligibility for Returns

Products can be returned within 30 days of purchase, provided they are in their original, unused condition with all packaging, accessories, and documentation intact. Returns are only accepted for items purchased directly from Heatweb, either online or through our warehouse.

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Non-Returnable Items

Certain items, including clearance products and custom orders, are not eligible for return. Additionally, products that have been used, installed, or show signs of wear are not eligible for a refund. Please contact us if you have any questions about specific product eligibility.

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How to Initiate a Return

To start a return, please contact our customer support team with your order number and details about the item(s) you wish to return. We will provide you with a Return Authorisation (RA) number and instructions on where to bring or send the item(s).

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Refunds and Processing

Once we receive your returned item(s) and confirm they meet our return criteria, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Please note that any original shipping charges are non-refundable.

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Exchanges

If you need to exchange an item for a different model or size, please contact us. We’ll guide you through the exchange process, depending on availability.

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Contact Us

For any questions or assistance with your return, reach out to our customer support team. We’re here to help make your return experience as smooth as possible.

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Thank you for shopping with Heatweb!